Priority Support Wizard
Your Store Wizards now offers Priority Support Wizard. An exciting new support offering that gives you these amazing benefits.
- Guaranteed Support Response within 1 HOUR* during normal business hours and 1 Business Day during non-business hours.
- Direct “Slack Channel**” to support for our customers who use Slack.
- 3 HOURS*** of monthly support handled by our dedicated team of Support Wizards.
- 25% discount on Emergency After Hours Support
- Access to beta test new products and features before they are released.
- Invitation to special discounts, events and products.
All this for only $379 per month!
* 1 Hour support response is provided during our normal business hours of 9am – 4pm Pacific Time, Monday thru Friday excluding holidays. Any request submitted outside of these hours will be responded to within ONE business day. Please note, this is in reference to response time, not actual project completion.
** Slack is a cloud based collaboration tool which syncs across all devices. If you’ve never heard of Slack, just ask us!”.
*** Support hours are for consultation, fixes, and assistance with the operation of your store or your store’s product features. Support hours may not be used for web-design, programming or feature builds. Support hours do not roll over. Any project or service that uses more than 3 hours in a one month period will be billed at a discounted rate of $125 per hour.